FAQ's

DO I HAVE TO BUY ONLINE?

No, our online builder system is designed to give you an accurate quote for one of our garage or workshop buildings. If you would prefer to speak to a member of the team to receive a quote or purchase your building simply call 0800 043 6954 and we will be happy to help.


THE BUILDING I REQUIRE IS A SPECIAL SHAPE, CAN I BUY THIS ONLINE?

Unfortunately our online builder only caters for garages with standard features. If you require something that’s a little special, please complete our quote form and we will be happy to provide a price for your building.


THE ONLINE BUILDER ISN'T SHOWING A PRICE OR PREVIEW?

The main cause for this is often the postcode selection. It’s important that you do not enter your full postcode but instead enter the first 2 letters and then select your postcode area from the list which drops down. You will notice once you select your postcode from the drop down list, the price and preview image for your building will appear.


HOW DO I APPLY THE DISPLAYED DISCOUNT?

All our displayed discounts are automatically calculated in the garage configuration. You do not need to enter any special codes or vouchers as all discounts are applied as you are using the online builder.


DO I HAVE TO PAY THE AMOUNT IN FULL TODAY?

No, once your order has been placed we will contact you within 24 hours to confirm processing your order and take a 17.5% deposit. The final balance is not due until a delivery date is confirm with you once the garage or building is built in our factory.


HOW LONG DOES IT TAKE FOR MY BUILDING TO ARRIVE?

Delivery times differ depending on the time of year you order. We always display an estimated delivery time under your garage configuration. This is only an estimate and special features or options can often extend this period. An accurate delivery date is given once your order has been placed and processed.


WHAT HAPPENS ONCE IVE PLACED AN ORDER?

Once you place an order you will receive an email outlining the garage specification you have ordered. It’s important we check the specification of your building so we will call you with 24 hours to confirm the specification. If you are happy to processed we will then process a 17.5% deposit to set your building into production. The final balance will be due prior to your building being delivered and installed – we will contact you closer the date to arrange delivery and take final payment.


MY QUESTION ISN'T ANSWERED, WHAT DO I DO?

The quickest and easiest way to get your question answered promptly is to call a member of the Online Garages team on 0800 043 6954 or visit the contact page of our website and complete the contact form.